Health Questions: GP Telephone Numbers
12th January 2010
Mike Penning adds his voice to concerns that in some areas patients are being charged higher call rates when calling GPs with 0845 numbers.
Mike Penning (Hemel Hempstead) (Con): This situation is not just in the hands of GPs; the provider that the patient is using is also ripping them off. For instance, when someone phones a GP's surgery on an 0845 number from a call box, the charges will be over the top, and people will still be charged even on the new 0300 numbers. Will the Minister examine why these patients are still being ripped off by their providers, as well as by GPs?
Mr. O'Brien: Our objective is to ensure that anyone trying to contact the NHS locally pays a local rate, and we need to ensure that such practice is adopted. If the hon. Gentleman has evidence to suggest that particular issues are arising, I would be happy to discuss them with him.
